Shipping information

International Shipping

• • Can I also ship abroad?

Parcel shop

• • Can I drop off my parcels at a parcel shop?
• • What happens if the recipient is not at home?

Packing Station

• • Can I deliver to packing stations?

Delivery

• • Are deliveries also made on Saturday?
• • Redelivery

Investigation

• • Where is my package?

Damage claims

• • What are the requirements for reporting transport damages?
• • How do I file a claim for transport damage?
• • What is the time limit for reporting transport damages?

Tracking number

• • How do I search for a shipment?
• • Where can I find my tracking ID?
• • What settings are there regarding e-mail notifications?

Maximum dimensions / Maximum weight

• • What are the maximum values for height, weight and girth at GLS?
• • What are the maximum size, weight, and girth limits for UPS?
• • What are the maximum values for height, weight and girth at DHL?

Girth / Dimensional weight

• • Chargeable weight
• • What is the dimensional weight?
• • What is the strap length?

Dangerous Goods

• • How do I ship dangerous goods?
• • Limited Quantity

Proof of delivery

• • Where can I find the delivery receipt for a shipment?

Pickup

• • When is my regular pick-up time?
• • How do I create a pick-up order with GLS?
• • How do I create a pick-up order with UPS?
• • Who will be doing the pick-ups?

Surcharges

• • When do GLS surcharges apply?
• • When do UPS surcharges apply?
• • When do DHL surcharges apply?
• • Why was I charged a surcharge?
• • What is a diesel floater: everything you need to know

Dimension and weight discrepancies

• • What happens if the actual plot size is larger?

Packaging tips

• • How do I pack a package correctly?
• • How do I pack tyres correctly for GLS?

Shipping exclusion

• • What is excluded from shipping?

DHL small parcel

• • What is a DHL small package?