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• • How do I create a pick-up order with GLS?

  Would you like to collect a parcel from GLS and have it returned to you or sent to a different delivery address? 

  Book your pick-up as followed: 

  1. Go to “Pickups”. 

  2. Go to “Scheduled”. 

  3. Click “New pick-up”. 

  4. State the pick-up details. 

  5. Go to “service …

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• • When do GLS surcharges apply?

  1. Large parcel / volume parcel: 

  The maximum parcel volume is 150 litres. If this threshold is exceeded, the surcharge for a large parcel applies. 

  The GLS large parcel is calculated using the following formula: 

  Length x width x height (in cm) / 1000 

  2. Length surcharge: 

  Parcels …

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• • How do I pack tyres correctly for GLS?

  When shipping tyres and wheels with GLS, the following packaging instructions should be observed: 

  The tyres must be protected with either a cardboard box or a film when shipping tyres. When shipping tyres, please ensure that the parcel label is firmly attached to the outer packaging. 

  Make sure the following …

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• • When do UPS surcharges apply?

  1. Additional handling: 

  UPS charges a surcharge if certain parcels require additional handling: 

  
  

  • Goods in metal or wooden packaging 

  • Items in cylindrical containers, such as barrels, buckets, canisters or tyres that are not fully enclosed in corrugated cardboard packaging 

  • Packages with a length exceeding 100 cm …

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• • How do I create a pick-up order with UPS?

  Would you like to collect a parcel from UPS and have it returned to you or sent to a different delivery address? 

  Sporadic collections can be organised via UPS. 

  Book your collection as follows: 

  
  

  1. Go to Pickups in the menu.

  2. Under “Scheduled”. 

  3. Select “New Pickup”.

  4. Enter …

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• • Creating a shipping label manually

  In order to create a shipping label manually, proceed as followed: 

  
  

  1. In the menu item, go to “Create shipment”. 

  2. The return address is already saved. 

  3. Enter the recipient address. The recipient address can also be saved in the address book. 

  4. Enter the exact dimensions …

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• • How can I take out higher transport insurance with UPS?

  You can take out higher insurance via UPS. 

  
  

  Proceed as follows: 

  
  

  1. Go to “Unpaid packages”. 

  2. Select the desired shipment. 

  3. Click on the pencil symbol under “Pickup for”. 

  4. A window with additional services opens. 

  5. Select UPS as the service code. 

  6. Enter the insurance …

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• • How much are my parcels insured with UPS?

  The insurance coverage amounts to €510.

  Please note the specific liability conditions for UPS, as well as the exclusion of certain goods from transport.

  
  

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• • Customs clearance outside the EU

  The EFTA states (European Free Trade Association) include Switzerland, Iceland and Norway.  All other countries are referred to as third countries.  

  Consignments within EFTA states and third countries must always be declared to customs.  The following is required for this:  

  • EORI number (Economic Operators Registration and …

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• • Exemptions within the EU

  Although the following countries* are territories of the European Union under customs law, they are subject to different VAT and customs regulations, which is why the consignment 

  must be accompanied by additional documents. The same customs regulations apply as for shipments within EFTA states and third countries. 

  • Denmark …

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