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• What happens if the recipient is not at home?

If your recipient cannot be found, the parcel will always be stored in a nearby parcel shop.
GLS

The storage period at GLS is at least 7 working days. The recipient can collect their parcel through the presentation of their ID. 


DHL 

The storage period is 7 working days. The recipient can collect their parcel through the presentation of their ID. 

UPS 

The storage period for UPS is at least 7 working days. The recipient can collect their parcel through the presentation of their ID. 



After this deadline the parcel will then be returned to the sender at the sender's expense.