• How do I create a customs declaration / commercial invoice?

For shipments to non-EU countries, a customs declaration (CN22/CN23) or a commercial invoice must be included.

Shipstage offers you the option to automatically generate the customs declaration or commercial invoice during the shipping label creation process.

If you choose to ship with a postal service provider (e.g., DHL), a CN22 or CN23 customs declaration will be generated.
When shipping with another logistics provider, a commercial invoice including the necessary customs details will be created.

To ensure smooth processing, please make sure that all data is entered correctly when creating the shipping label. Otherwise, chargeable returns may occur.

To proceed:

1. Go to “Create Shipment”.

2. Select the country you want to export to.
   
   

3. The customs information fields will now appear.
   
   

4. Fill in all required customs details.
   
   

5. Click “Create”.