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• How do I file a claim for transport damage?

Has a parcel gone missing or has damage occurred during transport? We will be happy to file a claim for you. 

Please send us the following documents: 

  • Parcel number 

  • Purchase invoice 

  • Sales invoice 

  • Consignee's statutory declaration (only if a parcel has been lost) 

  • Pictures of the inner and outer packaging (only if a parcel is damaged) 


If transport damage is detected upon delivery, it is mandatory to have the damage noted by the driver. 

Please always ensure that your parcels are adequately packed before dispatch. Please read our packing tips for more information.