• Where is my package?

Your package has not arrived at the recipient or has been lost? 

Often, the reason for this can be found in the tracking information. Therefore, please first  check the tracking information and ensure that no address information is required or that  the package has already been dropped off at a shop. 

If no reason can be found in the tracking information, please contact customer service. We  will initiate an investigation for you. For this, we need the shipping note or the sales invoice.