Return portal

Versanddienstleister

• • How does the choice of carrier affect the return form?
• • Why is a carrier not displayed in the Return Portal?
• • Which carriers can be offered in the Return Portal?

Rücksendemethoden

• • How does a return pickup work?
• • How does a return without a printer work?
• • How does a return with a self-printed label work?
• • Which return methods are available?

Freigaben und Rücksenderegeln

• • Reviewing returns manually
• • How do I manage and prioritize return rules?
• • How do I create a return rule?
• • How do I control which returns are accepted?

E-Mail-Benachrichtigungen

• • Which email does the customer receive after submitting a return request?
• • Which variables and test functions are available in the email editor?
• • How do I customize the return email?

Grundlagen und Einrichtung

• • What is the Return Portal?
• • How do I activate the Return Portal?
• • Can I customize my Return Portal?
• • Which settings can I configure for the Return Portal?
• • How do I open and share the return form?