• How do I edit the content of the tracking email?

You can customise the text of the tracking email in the Email Editor and use placeholders to automatically add the relevant shipping information.

• In your dashboard, open Shipping > Tracking and access the Email Editor

• Edit the email content in the section on the right. The toolbar allows you to format text in bold or italics, insert links and create bulleted or numbered lists.

• Use dynamic placeholders to add individual shipping information. Enter an opening curly bracket { in the editor to display the available placeholders.  

Placeholder	Replaced with
{{ name }}	the customers name
{{ order_number }}	the order number
{{ carrier }}	the carrier used
{{ company_name }}	your company name
{{ tracking_number }}	the tracking number 

Finally, click Save to apply the customised content.