• What is the tracking feature?

Shipstage tracking notifications allow you to inform your recipients about the shipment status by email and provide them with direct access to shipment tracking. 

You decide whether an email notification should be sent. To do so, open Shipping > Tracking and select the required option under Email notifications. You can also define a sender name that will be displayed to the recipient in the notification. 

You can then edit the content and appearance of the tracking email in the E-mail-Editor.

Some carriers also provide a Flex Delivery Service. If you select this option, the recipient receives an email directly from the carrier with information about the shipment status and the available delivery options.