• How do I manage and prioritize return rules?

You can activate or deactivate individual rules at any time. 

If several rules are active, they are evaluated from top to bottom. Use the arrows in the “Order” column to change their position. 

Once a rule matches, the system no longer evaluates subsequent rules. If the rejection email is enabled, the customer is notified automatically when a return is rejected manually or by a rule. The corresponding email template cannot be customized in the email editor.