• How do I create a return rule?

Return rules allow you to process requests automatically based on defined conditions. 

First, enable “Activate Return Rules”, then open “Return Portal Rules” in the left-hand menu. 

Click “Add new rule”, give the rule a name, and define one or more conditions. The following criteria are available: 

• From country 

• Return reason 

• Item name 

• Order weight 

You can specify whether all conditions must be met or whether any one condition is sufficient. Then choose an action: 

• Service code: Overrides the default shipping service used for the return label. 

• Return fee: The return label is generated as usual. A notice showing the specified fee appears in the dashboard. No automatic charge is made. 

• Unable to return: The request is rejected, and no return label is generated. Finally, save the rule.