• Reviewing returns manually

When a request is received, no return label is sent initially. You can review the returns under your open orders and then select one of the following options under “Action”:

• Approve: The return label is generated and emailed to the customer. 

or

• Reject: No return label is generated. If “Send rejection email to buyer” is enabled, the customer is notified automatically. 

If the rejection email is enabled, the customer is notified automatically when a return is rejected manually or by a rule. The email template cannot be customized in the email editor.