• How do I customize the return email?

Each return method has its own email template. To customise a template, follow these steps:

1. Open “Return Portal” under “Shipment Settings” and select the return method whose email template you want to edit Under “Additional info”
2. Click “Edit return email”. Branding must already be configured.
3. Edit the email subject in the left-hand panel. For the two drop-off methods, you can also edit the button text and the drop-off links for each carrier. Default links are already provided for DHL, UPS and GLS.
4. Edit the email body in the right-hand panel. You can use paragraphs, bold text, and italics, among other formatting options.
5. Then click “Save”

Repeat these steps for each return method whose email template you want to customize. For the “Arrange a pick-up” return method, only the subject and the pickup-specific email body are displayed. The button and drop-off links are omitted.