• Which email does the customer receive after submitting a return request?

The email the customer receives depends on the return method configured in the Return Portal.

Each method has its own email template:

• Drop-off without a printer: The customer receives an email with a barcode embedded directly in it. The email also includes a button to find a suitable drop-off point. No PDF label is attached.

• Drop-off with a label printed at home: The customer receives the return label as a PDF attachment. The email also includes a button to find a drop-off point.

• Pickup: The customer receives a pickup confirmation with the scheduled pickup date and the corresponding time window. No button to find a drop-off point is displayed. 

The emails are sent automatically as soon as the return label or pickup confirmation is ready.