• How does the choice of carrier affect the return form?

The return form automatically adapts to the carrier selected by the customer.

• DHL, UPS and GLS: For drop-offs, the form asks for the return reason, carrier, refund method, and an optional comment. For pickups, a “Pickup date” field also appears.

• TNT always requires a pickup, regardless of the configured return method. The customer must select a pickup date and a preferred morning or afternoon time window.

• IDS requires a pickup date, a pickup time window, and a phone number. The phone number is used to coordinate the pickup with the customer.

The additional fields appear automatically as soon as the customer selects TNT or IDS as the carrier.