Group 8 noun_1209538_cc noun_1213645_cc noun_1051648_cc noun_1177748_cc ? noun_636096_cc noun_196538_cc noun_1051777_cc noun_1099164_cc noun_1051680_cc noun_213364_cc Group

• Why is a carrier not displayed in the Return Portal?

 A carrier may be unavailable in the Return Portal for the following reasons:


  • The carrier has not been selected: Only carriers selected under “Available carriers” are shown to your customers.


  • The carrier is not enabled for your account: Unavailable carriers appear greyed out in the settings. This applies in particular to GLS and DHL. Please contact Shipstage support to have them enabled.


  • The customer's shipping country is not supported: Each carrier only offers returns from certain countries. If a carrier does not support the customer's shipping country, it will not appear in the return form, even if it is enabled for your account and selected in the settings.


Filtering by shipping country is applied automatically and cannot be adjusted in the Return Portal settings.

Return details
Return reason
Refund method