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• How does a return pickup work?

With the “Arrange a pick-up” return method, the parcel is collected from the customer's address. The process is as follows:

  1. The customer opens the Return Portal and enters the tracking number of the original shipment and their postal code.
  2. They then select the return reason, their preferred carrier, and a pickup date.
  3. Depending on the selected carrier, additional details such as a pickup time window or phone number may be required.
  4. After submitting the form, the customer receives confirmation of the return request.
  5. Shortly afterwards, a pickup confirmation is sent by email with the scheduled pickup date and, if required, the selected time window.
  6. The carrier collects the parcel from the customer's address on the selected day.
Return details
Return reason
Refund method