• How does a return without a printer work?

With the “At a drop-off point - No printer needed” return method, the customer does not need their own printer. The process is as follows:

1. The customer opens the Return Portal and enters the tracking number of the original shipment and their postal code.
2. They then select the return reason and their preferred carrier and submit the form.
3. Once the request has been submitted successfully, the customer receives a confirmation, followed shortly afterwards by an email with a barcode. The barcode is embedded directly in the email.
4. A button in the email allows the customer to find a suitable drop-off point for the carrier.
5. When dropping off the parcel, the customer shows the barcode on their smartphone. It is scanned on-site, and the return label is printed directly at the drop-off point.