• Which return methods are available?

Under “Shipment Settings” → “Return Portal”, use the “Return method” field to specify how your customers return goods. The following methods are available:

• At a drop-off point - No printer needed: The customer receives a barcode by email and shows it on their smartphone at the drop-off point. The return label is printed on-site.

• At a drop-off point - Print at home: The customer receives the return label as a PDF file by email. They print it, attach it to the parcel, and take the shipment to a drop-off point of their choice.

• Arrange a pick-up: The customer selects a pickup date in the return form. They then receive a confirmation with the scheduled date and time window. The carrier collects the parcel from the specified address.

The selected return method therefore determines which details the customer must provide in the return form and what information they subsequently receive by email.