• How do I activate the Return Portal?

Open “Shipment Settings” in the left-hand menu and select “Return Portal”.

The following options are available under “Return settings”:

• Activate Return Portal: Turns the Return Portal on or off.

• Activate Return Rules: Enables the return rules you have configured. These are only applied when this option is switched on.

• Manually approve and reject returns: Return labels are not sent automatically. You review each request first and can then approve or reject it.

• Send rejection email to buyer: Automatically notifies the customer by email when a return is rejected manually or blocked by a return rule.

• Edit return email: Opens the editor for the automatic return confirmation email. Here, you can customize the email subject and body, among other things. Branding must be configured first.
  
  
  Click “Update” to save your settings.